What the fee covers
- Initial fault assessment and diagnostic route.
- Repair feasibility review and risk assessment where needed.
- Two-way UK tracked shipping for the normal diagnosis route.
- Written diagnostic or data recovery assessment outcome.
Repair quote approval
No repair work proceeds until a quote is provided and approved. If the quote is approved, the diagnostic fee is credited against the approved repair price where the quote route supports that deduction.
Data recovery assessment
For data recovery bookings, the same upfront assessment route checks whether recovery appears viable, what method is safest, what risk applies and what quote should be issued before recovery work is attempted.
If repair is declined or not possible
If the quote is declined, expires, or the device is not practical to repair, the diagnostic fee is retained because the assessment, report and shipping route have already been provided. Fixaviour will then follow the relevant return route.
Cancellation before sending
If you need to cancel before sending the device, contact support@fixaviour.com as soon as possible with your booking reference. Refund handling depends on whether shipping, assessment or other work has already started.