Dead phone repair for supported Apple and Android smartphones.
If your phone won’t turn on, it doesn’t tell us which part has failed. We’ll check the battery, charging, screen and circuitry inside before explaining your options. We assess supported Apple, Samsung, Google, OnePlus and other smartphones; ask us if you’re unsure about your model.
The fixed £35 diagnostic covers the assessment described below and both-way UK tracked shipping. If you approve the repair quote, the fee is deducted from that quote. No repair work starts without your approval.
The symptom
What a dead phone usually looks like
Do any of these sound familiar? Tell us what you’ve noticed:
- No response to the power button, charging or a forced restart
- Vibrates or shows a charge light but the screen stays black
- A brief logo or splash screen, then goes dark again
- Warm near the charging port or camera while apparently off
Likely causes
What tends to cause it, whatever the brand
Liquid exposure
Corrosion from even a brief splash develops over days or weeks — a phone that died some time after getting wet is still a liquid-damage case, on any brand.
Drop damage
Impact can crack solder joints or dislodge components regardless of manufacturer. Some phones keep working for a while afterwards, then fail once a weakened joint lets go.
Shorted power rail
A single failed component pulling a rail to ground is a classic board-level fault across Apple and Android devices alike.
Charging-path failure
A failed charging IC leaves the battery flat with no way to refill it — common on all brands, especially after cheap or damaged chargers.
YOUR ASSESSMENT
What’s included in your £35 assessment.
- Current-draw testing on bench power to narrow the fault family immediately
- Short-circuit tracing on the power rails to isolate failed components
- Microscope inspection for corrosion, cracked joints and previous repair marks
- A written finding on what failed, whether repair is viable, and the exact quote
We’ll send a written report and quote. You can approve, decline or ask for more time — the fee terms are explained in the FAQ.
Supported smartphones
Other common phone faults.
The same board-level approach applies whatever the fault — these are the other common phone issues we diagnose:
Tell us what’s happening. We’ll help with the next step.
You don’t need the technical name for the problem. Book a £35 assessment, tell us what you’ve noticed, and we’ll explain our findings and the cost before you decide on repair.
Common questions
Dead phone repair FAQ
Do you repair Samsung, Google and OnePlus phones, or only iPhone?
We assess supported Apple and Android smartphones, including models from Samsung, Google, OnePlus and Xiaomi. Select your model when booking, or contact support first if it is not listed. Repair viability and parts availability depend on the model and fault.
Is a dead phone always worth repairing over replacing?
Usually the question is answered by diagnosis rather than guesswork. Many no-power faults are single-component failures that cost far less than a replacement phone. The £35 diagnostic gives you the exact fault and price before you decide anything.
Is my data safe if the phone won't turn on?
Recovery may be possible, but an intact storage chip alone does not guarantee access. Device security, encryption, board condition and stable operation also matter. Select Data recovery when booking if the files are your priority; the assessment establishes the route and risks before a recovery quote.
Related reading
From the Fixaviour guides library.
BASED IN TYNESIDE · SERVING THE UK
Specialist repair by post across the UK.
You can send your device to our Tyneside lab from anywhere in England, Scotland, Wales or Northern Ireland. Book first and we’ll email your tracked postage label and packing instructions. Our service is by post; there is no walk-in counter.
The £35 assessment includes standard UK tracked postage both ways. We’ll explain what we find in a written report and give you a quote. You decide whether to go ahead. The assessment is non-refundable and counts towards approved work. Read the assessment fee terms and packing instructions, or ask us about your device if you’re unsure where to start.