Watch clipiPhone 15: finding the short.
A thermal camera locates a faulty motherboard IC before replacement.
Read this repair record →View on YouTube (opens in a new tab)
When your phone or tablet stops working, it can put a lot on hold. Our Tyneside lab investigates difficult faults and explains your options, whether you need your device working again or the files on it.
£35 assessment including tracked UK postage both ways. Non-refundable, and credited towards approved work. You get a quote before you decide.
Get closer to the work. Watch our repair clips, from the bench to your feed.
Need help with your device?
Watch clipA thermal camera locates a faulty motherboard IC before replacement.
Read this repair record →View on YouTube (opens in a new tab)
Watch clipA hard drop damaged the board-layer pads. Reballing brings touch back.
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Watch clipMicroscope inspection and board-level repair bring the display back.
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Watch clipReplacing a damaged battery connector and checking its connections.
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Watch clipPrecision bottom-layer reballing, ready to join the board layers.
Read this repair record →View on YouTube (opens in a new tab)
Watch clipDiagnosing and repairing a dead iPhone that will not power on.
Read this repair record →View on TikTok (opens in a new tab)
Watch clipReplacing a damaged HDMI port to restore the display.
Read this repair record →View on Instagram (opens in a new tab)
Watch clipA damaged port removed, the board prepared and a new port fitted.
Read this repair record →View on Instagram (opens in a new tab)Watch a silent website edition, read the repair record, or open the original social post.
Choose the closest match to see how we can help. Unsure what’s wrong? You can simply describe what you’ve noticed when you book.
Won’t turn on, won’t charge, keeps restarting or has lost its signal?
Explore this service 02Help with iPads that won’t start, stay dark or have touch, Wi-Fi or sound problems.
Explore this service 03Difficult faults on supported Samsung, Google and other smartphones, carefully checked before we quote.
Explore this service 04A separate assessment when recovering your files matters more than fixing the device.
Explore this serviceYou don’t need to diagnose the problem yourself. We’ll guide you through sending your device and explain what we find before you approve any repair or recovery work.
Tell us what’s happening and book your assessment. We’ll email a tracked postage label and packing instructions. We log and photograph your device when it arrives.
We carefully check your device and send a written report explaining what we find, what may be possible and the quoted price for further work.
Approve the quote and we’ll begin the agreed work. Decline and we’ll return your device with no repair balance to pay. The assessment fee is non-refundable. Eligible completed repairs include warranty details.

Need more detail? Read the full FAQ. Want real fault examples? Browse the repair guides.
Won’t turn on, keeps restarting or stopped working after a spill? Tell us what happened. We’ll check your device, explain what we find and give you a quote. You decide what happens next.
Book a repair →