What these terms cover
These terms apply to Fixaviour website bookings, mail-in diagnosis, repair quotes, data recovery assessments, repair work, tracking, payment routes, returns and warranty claims.
Nothing in these terms removes your statutory consumer rights under UK law.
Booking and diagnosis
- A repair booking is confirmed only after successful diagnostic checkout.
- The diagnostic fee covers assessment, the written report route and the included shipping process.
- If you approve a device repair or data recovery quote, the upfront diagnostic or assessment fee is deducted from the approved price.
- Customers should not send devices without a confirmed booking reference.
- You are responsible for giving accurate device, fault, contact and address information.
The standard diagnosis or data recovery assessment estimate is 2-3 working days from receipt at the lab. This is an estimate rather than a guaranteed completion date. Complex faults, liquid damage, previous repair attempts or unusually high demand can take longer.
Cancellation and started work
Because Fixaviour is booked at a distance, consumers may normally have a 14-day cancellation period. If you expressly ask Fixaviour to begin the service during that period and later cancel, a proportionate charge may be due for work already supplied. The cancellation right may end once the requested service has been fully performed, where the required consent and acknowledgement were given.
If you want to cancel before sending a device, email support@fixaviour.com as soon as possible with your booking reference.
Data recovery
- Data recovery starts with a data recovery assessment, priced like the normal diagnostic route.
- The assessment checks whether recovery appears viable, which route is safest, what risk applies and what recovery quote should be issued.
- Any temporary repair work during data recovery is performed only to access or extract data, unless a separate repair quote is approved.
- Data recovery is not guaranteed. Damaged storage, liquid damage, encryption, failed memory or previous repair attempts can make recovery impossible.
- Data recovery jobs do not include the normal device repair warranty unless a separate repair has been quoted, approved and completed.
Repair quotes
- Repair work does not proceed until the customer approves the quote and the required payment step is complete.
- Quote emails may include links to approve, decline or extend the quote window.
- If a quote is declined or expires, the agreed return process applies.
- Some faults may be uneconomical, unstable or unsuitable for repair.
Device condition and risk
- Liquid damage, previous repair attempts and severe physical damage can affect diagnosis, repair success and warranty.
- Data loss risk exists with damaged or unstable devices. Customers should back up data where possible.
- Fixaviour is not responsible for accessories sent without request.
- Where a passcode or access route is needed for testing, the request will be made through the secure access process rather than ordinary plain-text email.
Shipping and return
Fixaviour supplies the relevant shipping label through the booking or claim process. You must print and attach the emailed label, package the device securely and remove accessories, SIM cards and memory cards unless specifically requested. The shipping guide forms part of the packing instructions. Tracking and return information is provided through the customer tracking page and email workflow.
Warranty
Eligible completed device repairs include 90-day warranty cover for the specific fault repaired, subject to inspection and the exclusions in the warranty policy. Cover begins when tracking confirms that the repaired device has been delivered back to the customer. Data recovery jobs are excluded from the normal repair warranty route unless a separate repair has been quoted, approved and completed.
Service standard and statutory rights
Fixaviour will provide its services with reasonable care and skill. Where no fixed completion date is agreed, the service will be completed within a reasonable time. Nothing in these terms excludes or limits rights that cannot lawfully be excluded under UK consumer law.
Complaints and support
If something is wrong, email support@fixaviour.com with your job reference. Fixaviour will review the record, reports, tracking and communication history before confirming the next step.