iPad touch screen repair when the display works but touch doesn't.
A screen that shows a perfect picture but won't register your finger — or registers touches you never made — is a digitiser or touch-controller fault, not a cracked-glass problem. It needs different diagnosis, and sometimes a different fix, from a display repair.
The fixed £35 diagnostic covers the assessment described below and both-way UK tracked shipping. If you approve the repair quote, the fee is deducted from that quote. No repair work starts without your approval.
The symptom
How touch faults present
The pattern narrows whether this is glass, connector or board:
- No response to touch anywhere on the screen, despite a clear picture
- Ghost touches: taps registering on their own, apps opening unprompted
- Touch works in one region of the screen but not another
- Touch failed after a drop, a screen replacement, or liquid exposure
Likely causes
Where a touch fault actually lives
Digitiser damage
A cracked or delaminated digitiser layer is the simple case — the diagnostic confirms it before you pay for a new one.
Touch connector fault
A dislodged or damaged connector between the digitiser and the board causes exactly this: perfect image, no touch response.
Touch controller IC
The chip that reads the digitiser and reports touches to the board can fail on its own, producing ghost touches or total unresponsiveness.
Corrosion on touch lines
Liquid exposure can corrode the fine touch-sensing lines on the board, causing partial or erratic touch response that gets worse over time.
What the diagnostic finds
What the £35 assessment actually does.
- Touch-response mapping across the full screen to locate dead or erratic zones
- Digitiser connector inspection under magnification
- Touch controller communication testing against the board
- A written finding on the actual fault and the repair route, priced before approval
The findings arrive in writing with the quote. You approve, decline or extend — the fee terms are explained in the FAQ.
Describe the fault once — then approve the next step.
The booking form records what happened so the bench sees the same details. Completed repairs carry a 90-day warranty on the specific fault repaired.
Book a diagnosticCommon questions
iPad other FAQ
Ghost touches are opening apps on their own. Is that dangerous to leave?
Not dangerous, but worth sending in — the fault tends to worsen and can eventually make the iPad unusable. It's also a good idea to power it off if the ghost touches are triggering purchases or messages you don't want sent.
Is this always a digitiser replacement?
No — that's exactly why diagnosis comes first. Connector and controller faults are common causes of touch problems that a straight digitiser swap won't fix, and the assessment identifies which one you actually have.
Touch stopped after my screen was replaced elsewhere. Covered?
Yes — book it as a touch fault and mention the recent repair. Connector damage during a screen swap is a common and specifically diagnosable cause.
Related reading