Phone stopped working after getting wet?
A spill can cause problems immediately or after the phone seems to recover. Stop charging it and tell us what happened. We’ll assess your supported Apple or Android phone and explain the damage, risks and repair options.
The fixed £35 diagnostic covers the assessment described below and both-way UK tracked shipping. If you approve the repair quote, the fee is deducted from that quote. No repair work starts without your approval.
The symptom
How liquid damage shows itself
Do any of these sound familiar? Tell us what you’ve noticed:
- Died immediately, or days to weeks after getting wet
- Screen flickering, ghost touches or dimming after exposure
- Refusing to charge, or only charging intermittently
- Overheating or draining quickly since the exposure
Likely causes
Why liquid keeps causing damage after it dries
Electrolytic corrosion
While any moisture remains, current flow accelerates corrosion at powered pads and joints — on any board, any brand.
Charging makes it worse
Plugging in a wet phone pushes current through wet circuits. Powering off and not charging is the single best first move, whatever phone you have.
Residue conducts
Even after drying, mineral and salt residue conducts and slowly eats pads. Sea water, drinks and cleaning fluids are worse than fresh water.
The rice myth costs time
Rice doesn't clean residue off a board on any phone. A specialist assessment establishes the appropriate inspection and cleaning route.
YOUR ASSESSMENT
What’s included in your £35 assessment.
- Inspection of the affected board and assessment of appropriate cleaning and testing for the device condition
- Microscope mapping of corrosion, damaged pads and affected components
- Power-rail testing after cleaning to find failed components the corrosion left behind
- An honest written verdict — repair, data-first recovery, or not viable — before you spend anything beyond the diagnostic
We’ll send a written report and quote. You can approve, decline or ask for more time — the fee terms are explained in the FAQ.
Supported smartphones
Other common phone faults.
The same board-level approach applies whatever the fault — these are the other common phone issues we diagnose:
Tell us what’s happening. We’ll help with the next step.
You don’t need the technical name for the problem. Book a £35 assessment, tell us what you’ve noticed, and we’ll explain our findings and the cost before you decide on repair.
Common questions
Phone Water damage repair FAQ
Does this cover Samsung and other Android phones as well as iPhone?
We assess supported Apple and Android smartphones, including models from Samsung, Google, OnePlus and Xiaomi. Select your model when booking, or contact support first if it is not listed. Repair viability and parts availability depend on the model and fault.
Can data be recovered from a water-damaged phone of any brand?
Recovery may be possible, but an intact storage chip alone does not guarantee access. Device security, encryption, board condition and stable operation also matter. Select Data recovery when booking if the files are your priority; the assessment establishes the route and risks before a recovery quote.
What should I do right now, before posting it in?
Power it off, don't charge it, and don't keep trying to turn it on. If it went into sea water or a sugary drink, book promptly and note the liquid type on the form — it genuinely helps.
Related reading
From the Fixaviour guides library.
BASED IN TYNESIDE · SERVING THE UK
Specialist repair by post across the UK.
You can send your device to our Tyneside lab from anywhere in England, Scotland, Wales or Northern Ireland. Book first and we’ll email your tracked postage label and packing instructions. Our service is by post; there is no walk-in counter.
The £35 assessment includes standard UK tracked postage both ways. We’ll explain what we find in a written report and give you a quote. You decide whether to go ahead. The assessment is non-refundable and counts towards approved work. Read the assessment fee terms and packing instructions, or ask us about your device if you’re unsure where to start.