A little clarity before you send your device.

Your £35 assessment includes standard UK tracked postage both ways, a careful device check and a written report. We explain what we find, the available options, any relevant risks and the quoted cost. The assessment is non-refundable and counts towards approved repair or recovery work.

We focus on whether we may be able to recover your files. The assessment checks the device, possible methods and risks. You receive our findings and a quote before deciding on a recovery attempt.

Yes. If you approve the repair quote, the £35 assessment fee counts towards the total. You pay the remaining balance to approve the work.

We’ll return your device, and there’s no repair balance to pay. The £35 assessment fee is non-refundable because it covers the checks, report and standard UK tracked postage both ways.

No. We’ll explain what we find and send you a quote first. You can approve, decline or use the email link to give yourself more time to decide.

Yes. The £35 assessment includes standard UK tracked postage to us and back. After payment, we’ll email your booking confirmation, postage label and packing instructions.

After you book, we’ll email your Royal Mail label and packing instructions. Wrap the device in bubble wrap, put it in a rigid box with padding on all sides, and attach the printed label. Your booking reference should be clear on the box. Our packing guide walks you through it.

Yes. Use your booking reference and email address to see your current stage, important dates, parcel progress, available reports and warranty details.

Yes. You can follow the assessment, your quote decision, recovery work and the return of your device on the tracking page.

Using both details helps us match you to the right booking and protects your repair information. Use the same email address you entered when booking.

Your report explains what we found and what we recommend. Where relevant, it includes the device’s condition, the fault, proposed work, estimated time, quote, risks, whether secure passcode access is needed, and photos that help explain the findings.

Your repair report explains the fault, the work and parts used, the outcome and our test results. It also includes any warranty cover and how to make a claim if you need to.

No Risk means the fault is clear and the repair path is straightforward. Low Risk means the diagnosis is clear, but the work sits in a sensitive area of the device. High Risk means the repair involves a critical area of the motherboard and there is a real chance the device may not respond as expected.

Yes. We explain high-risk work in your assessment report so you can understand the possible outcomes before deciding whether to approve it.

The standard quote window is 7 days. Your email gives you links to approve, decline or extend the quote. Extending can move the decision window up to 28 days.

Usually 2–3 working days from arrival at the lab. Complex faults, liquid damage or a busy period can take longer. We’ll update your repair record if the estimate changes.

If the quote deadline passes without a response, we close the repair request and arrange to return your device. Use the links in your quote email if you need more time to decide.

The price depends on your device and what has failed. We’ll explain the cost after assessment and send a quote. You decide whether to approve it before any repair payment is due.

We’ll explain what happened and the options available. Where possible, we may offer a data recovery attempt at no extra charge, with no repair refund if you choose it. If the repair cannot be completed and you don’t take that option, your repair payment is refunded in full and your device is returned. The £35 assessment fee remains non-refundable.

The motherboard, also called the logic board, is the main circuit board inside your device. Repairing it can involve tiny components that control power, charging, the screen or access to files. We check whether the board is causing the problem before recommending this work.

Yes, where it’s appropriate for the fault. This means using a microscope and specialist tools to repair tiny components and connections on the board. We’ll explain the proposed work in your report before you decide.

We can’t promise a repair will work before we’ve checked the device. We’ll explain what may be possible and any risks before you decide.

Only if we need it for testing, confirmation or recovery. We don’t ask for it when you book. If access is needed later, we’ll send a secure link; please don’t include a passcode in ordinary email or booking notes.

We’ll send a secure access link if we need them. Please don’t send passcodes or other access details through ordinary email, chat or notes in the parcel.

Sensitive customer data and access information are handled with encryption in transit and at rest within the workflow. Data is accessed only where needed for repair testing or recovery.

Often, yes, especially while checking hardware. Some final tests or data recovery steps may be limited without access. We’ll explain if that affects your device.

Yes. We assess supported smartphones and tablets that are damaged, won’t turn on or won’t stay running long enough to reach the files. Choose Data recovery when booking if the files matter more than using the device again.

The aim is to recover the agreed files. That may not leave your device suitable for everyday use. We start with an assessment and explain whether we can offer a recovery attempt before you decide.

Yes. If you approve the recovery quote, the data recovery assessment fee is deducted from the approved recovery cost.

We’ll explain the recovery option and any quote so you can decide whether to go ahead. Recovering files may still be possible even when we can’t return the device to everyday use.

We’ll agree how you receive your files. The available methods are secure cloud download, an encrypted USB drive or upload to cloud storage you provide.

No. It depends on the damage, the condition of the storage and board, device security and whether stable access is possible. We’ll explain the options and risks after checking your device.

No. Recovery does not include a device repair warranty. The recovery service ends when we complete the agreed handover of your files.

Eligible completed repairs include 90-day cover for the specific fault repaired. It starts when tracking confirms delivery back to you. Your repair report explains the cover and how to make a claim.

Your repair report links to the warranty lookup page. Enter the warranty code and the email address used for the original booking.

For the first 30 days of active cover, Fixaviour supplies the warranty shipping labels at no charge. From day 31 to day 90, the current warranty postage charge is paid upfront and Fixaviour supplies the labels.

Warranty covers the specific fault repaired. New damage, unrelated faults, liquid damage after return, impact damage or tampering may not be covered.

No. Warranty applies to completed device repairs for the specific fault repaired. Data recovery is an outcome-based recovery service and does not include a device repair warranty.

Fixaviour currently accepts smartphones and tablets. iPhone and iPad board-level repair are core strengths, and supported Android phones and tablets can also be booked.

Yes. We assess supported smartphones from Samsung, Google, OnePlus, Xiaomi and other brands as well as Apple. If your model isn’t listed or you’re unsure whether we can help, email us before booking.

Sometimes. A phone that won’t turn on may have a battery, charging, software or board fault. We’ll check the cause and give you a report and quote before you decide. If we can’t offer a repair, data recovery may still be possible.

We focus on difficult faults and data recovery. If you only need a routine screen or battery replacement, a local repair service may be suitable. If the cause is unclear or an earlier repair hasn’t helped, ask us about an assessment.

Devices that won’t turn on or charge, black screens, overheating, liquid damage and difficult faults inside the device, including those previously described as unrepairable.

Yes. Email trade@fixaviour.com with the device details and the help you need.