Everything worth knowing before sending a device to Fixaviour.

The diagnostic fee covers both-way shipping, a full device diagnosis and a written diagnostic report. The report explains the device condition, fault category, findings, proposed repair route, quote and risk level where relevant.

Data recovery starts with a data recovery assessment rather than a normal repair diagnosis. The assessment checks whether recovery is viable, what route is safest, what risk applies and what the recovery quote should be before any recovery attempt is carried out.

Yes. If the device is repairable and you approve the quote, the diagnostic fee is deducted from the final repair charge.

The diagnostic fee is retained because the assessment, report and shipping have already been provided. The device is then returned to you using the normal return process.

No. Fixaviour does not proceed with a quoted repair until you approve it. You receive the diagnostic outcome first, then choose whether to approve, decline or extend the quote window.

Yes, the diagnostic booking includes both-way shipping for the normal diagnosis flow. After payment, you receive booking confirmation, shipping instructions and a Fixaviour shipping label by email.

After booking, Fixaviour emails your shipping instructions and Royal Mail label. Wrap the device in bubble wrap, place it in a rigid box with padding on all sides, print and attach the emailed label, and write the job reference clearly on the box. See the shipping and packing guide.

Yes. The tracking page uses your job reference and the email address used for the booking to show the current stage, customer-facing milestones, relevant dates, parcel progress, available reports and warranty details.

Yes. Data recovery jobs use a recovery-specific timeline covering assessment, quote and decision, recovery work, completion and return. The wording changes automatically as the job progresses.

The job reference is unique, but adding your email gives an extra privacy check using a detail only the person who booked the repair would have. The tracking tool is designed to be simple: enough to identify the job without exposing private repair data.

The diagnostic report can include device details, condition, pre-assessment, fault category, primary fault, proposed fix, estimated turnaround, quoted amount, whether passcode access is required, risk assessment and photo evidence where it helps explain the diagnosis.

The repair report records the exact fault, repair carried out, parts used, repair outcome, test result, warranty details and how to start a warranty claim if required.

No Risk means the fault is clear and the repair path is straightforward. Low Risk means the diagnosis is clear, but the work sits in a sensitive area of the device. High Risk means the repair involves a critical area of the motherboard and there is a real chance the device may not respond as expected.

Yes. High-risk work is explained clearly in the diagnostic report so you can make a conscious decision before approving the repair.

The standard quote window is 7 days. Your email gives you links to approve, decline or extend the quote. Extending can move the decision window up to 28 days.

The standard estimate is 2-3 working days from the date the device is received at the lab. Complex faults, liquid damage or unusually high demand can take longer; Fixaviour will update the job if the estimate changes.

If there is no response after the quote window expires, the repair request is closed and the device is returned using the normal return process.

The repair price depends on the device and fault. Fixaviour confirms the actual cost only after diagnosis. You are not charged for repair work without approval.

If the repair cannot be completed, Fixaviour will explain the outcome and may offer data recovery where that is possible. If the device is completely unrepairable, the repair charge is refunded, the diagnostic fee is retained and the device is returned with communication and shipping handled properly.

It means the fault is likely on the internal board rather than a simple removable part. These faults can involve power, charging, display, liquid damage or data access paths and need proper diagnosis before repair.

Yes. Fixaviour can handle specialist board-level work where appropriate, including microscope-assisted repair. The report explains the practical fault and proposed fix rather than overwhelming you with unnecessary technical language.

No serious repair lab should guarantee that before diagnosis. Some faults are straightforward and some carry higher risk. That is why Fixaviour explains the risk level before you approve the repair.

Only if it is genuinely needed for testing, confirmation or recovery. Fixaviour does not ask for passcodes or secrets in plain text.

Where access is required, Fixaviour sends a secure access link. Passcodes and secrets are not requested through ordinary email, chat or notes placed in the parcel.

Sensitive customer data and access information are handled with encryption in transit and at rest within the workflow. Data is accessed only where needed for repair testing or recovery.

Often yes, especially for hardware diagnosis. Some final testing or data recovery steps may be limited if secure access cannot be provided.

Yes. Fixaviour assesses supported smartphones and tablets where the device is dead, unstable or damaged and the data matters more than returning the device to normal use.

No. Data recovery is a separate recovery route. The first stage is a data recovery assessment to decide whether recovery is possible and whether a recovery attempt should be quoted.

Yes. If you approve the recovery quote, the data recovery assessment fee is deducted from the approved recovery cost.

Fixaviour can offer data recovery as the practical route instead of a full device repair. The quote will be presented clearly so you can approve or decline before work continues.

Depending on the agreed route, recovered data can be supplied by secure cloud download, encrypted USB drive or upload to customer-provided cloud storage.

No. Data recovery depends on the condition of the device, storage, board and security state. Fixaviour will explain the likely route and risk after diagnosis.

No. Data recovery does not include the normal repair warranty route. If recovered data is supplied, the recovery service ends once the agreed data handover is completed.

Eligible completed repairs include a 90-day warranty for the specific fault repaired. Cover begins when tracking confirms that the repaired device has been delivered back to you. The repair report contains the warranty details and claim route.

Your repair report links to the warranty lookup page. Enter the warranty code and the email address used for the original booking.

For the first 30 days of active cover, Fixaviour supplies the warranty shipping labels at no charge. From day 31 to day 90, the current warranty postage charge is paid upfront and Fixaviour supplies the labels.

Warranty covers the specific fault repaired. New damage, unrelated faults, liquid damage after return, impact damage or tampering may not be covered.

No. Warranty applies to completed device repairs for the specific fault repaired. Data recovery is an outcome-based recovery service and does not include a device repair warranty.

Fixaviour currently accepts smartphones and tablets. iPhone and iPad board-level repair are core strengths, and supported Android phones and tablets can also be booked.

Yes. The booking route accepts smartphones from Apple, Samsung, Google, OnePlus, Xiaomi and other brands. Board-level phone repair skills transfer across manufacturers — the same microsoldering, fault-tracing and diagnostic process applies whatever the badge on the back.

Sometimes. A dead phone can have a battery, charging, software or board-level fault, so the symptom alone is not the diagnosis. Fixaviour traces the cause and gives you a report and quote before you decide. If repair is not viable, data recovery may still be possible.

Fixaviour is not positioned as a low-cost high-street repair shop. The focus is specialist faults, dead devices, motherboard diagnosis, data recovery and repairs where a deeper diagnostic process is worthwhile.

The main public routes are dead device, no display, not charging, overheating, motherboard diagnosis and devices that have been described as unrepairable.

Yes, but the public website is primarily focused on consumers. Trade enquiries can be sent to trade@fixaviour.com.