1. Book the diagnostic or recovery assessment
The process starts with the booking route. For standard repair cases, the opening fee covers the assessment route and both-way shipping. For data recovery, the first step is an assessment to determine viability and the safest route.
2. Receive your shipping instructions
After booking, Fixaviour sends the shipping guidance so the device can be matched to your job correctly from the start — see the shipping guide for how to pack it.
3. The device is logged in and assessed
Once the device reaches the lab, it is logged and worked through the diagnostic process. That can include fault isolation, board-level testing and condition review depending on the case.
4. You receive a written report and quote
The key moment in the process is the report. You receive the findings, the likely repair or recovery path, and the quote before any quoted work proceeds.
5. You decide what happens next
You can approve, decline or, in many cases, extend the quote window. This is a diagnosis-first model, not a surprise-bill model.
6. Repair, return and warranty
If the repair is approved, the job moves forward. When complete, the device is returned via tracked shipping. Completed repairs include a 90-day warranty for the specific fault repaired.
